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Henleys Clothing Returns Policy

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Returns Policy

PLEASE NOTE: WE DO NOT CURRENTLY ALLOW RETURNS IN STORE FOR INTERNET PURCHASES

PLEASE NOTE: FOR ANY PURCHASES MADE ON OR AFTER THE 1st DECEMBER 2009, YOU WILL HAVE UNTIL 12th JANUARY 2010 TO MAKE ANY RETURNS, BUT DUE TO THE HIGH VOLUME OF QUERIES IN JANUARY ALL REFUNDS / EXCHANGES MAY NOT BE PROCESSED UNTIL 30th JANUARY 2010.

If you are not completely satisfied with your purchase, simply return the item(s) to us, unused and in their original condition, within 14 days of receipt.

Please state on the returns slip provided with your despatch note whether you require an exchange or refund. Allow up to five working days from receipt of a return for the replacement goods to be despatched.

Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.

All refunds will be as per the original method of payment.

Please allow three working days from our receipt for a refund to be processed. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow up to 10 working days for it to reflect on your account. This time frame is dictated by and dependent upon your card provider.

Regrettably, on rare occassions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Internet Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.

When returning any goods purchased as part of a multi-buy offer, we ask that you return any additional products purchased as part of the promotion.

Please ensure that underwear and swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Our full Return and Cancellation policies can be viewed at the Web Site Terms & Conditions.

How to return items to us

Please complete the returns slip on the reverse of your despatch note and post to:

PO Box 4282
Manchester
M60 3TU

We recommend that you return items using a Royal Mail Registered post service with compensation cover and obtain a certificate of posting for you records. We ask the customer to incur the cost of returns, however we will process and despatch any exchanges free of further charge.

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